1-Year Warranty
Covers manufacturing defects and hardware failures under normal use—included free on every VoIP and IP phone we sell.
1 Year
Warranty at a Glance
Coverage Period
1 Year
Cost to You
$0 (Covered Items)
Replacement Unit
Certified Refurbished
Replacement Shipping
Free
Claim Processing
2-4 Business Days
Claims Handled Via
Email
All warranty coverage begins on the date of delivery and applies to every VoIP and IP phone we sell across Canada.
Every product sold by Techliy is 100% genuine and backed by a 1-year warranty against defects in materials and workmanship. If a covered fault appears within the coverage period, we make it right—simply, and without any cost to you.
When your claim is approved, we ship you a certified refurbished replacement unit completely free of charge. Every certified refurbished device is fully tested and restored to like-new working condition, so you get a dependable phone back on your desk fast. There's nothing to stress about: no return shipping fees, no replacement shipping fees, and no hidden costs.
1-year warranty
100% genuine products
Free replacement shipping
Certified refurbished replacements
Email-based claims
Free Replacement Shipping
We cover shipping on approved claims both ways. Your replacement arrives at your door with zero shipping cost—completely stress-free.
$0 Shipping
Certified Refurbished
Replacements are certified refurbished units—fully tested and restored to like-new condition so they perform exactly as expected.
Like-New Quality
What's Covered
- Defects in materials and workmanship
- Hardware failures under normal use
- Non-functional buttons, ports, or displays
- Included power adapters and handsets
What's Not Covered
- Physical damage, drops, or liquid/water damage
- Misuse, abuse, or improper installation
- Unauthorized repairs or modifications
- Normal cosmetic wear and tear
- Damage from power surges or incorrect voltage
- Lost or stolen items
Warranty Policy Details
Warranty Period
Coverage begins on the date of delivery and runs for 1 year on every VoIP and IP phone we sell. Your proof of purchase from Techliy sets the start date, so please keep your order confirmation or invoice for the full coverage period.
Certified Refurbished Replacements
When a warranty claim is approved, your replacement will be a certified refurbished unit. Each certified refurbished device is fully inspected, tested, and restored to like-new working condition, then held to the same quality standards as our new products—so you can count on reliable performance.
Free Replacement Shipping
We keep the process completely stress-free. On approved warranty claims, Techliy pays the shipping both ways—the return of the defective unit and the delivery of your certified refurbished replacement. You will never pay a shipping fee or a hidden charge on a covered claim.
How to Make a Warranty Claim (Email Only)
All warranty claims and warranty questions are handled by email. This keeps every claim documented and easy to track from start to finish.
Step 1: Email us at [email protected] with your order number and a clear description of the issue.
Step 2: Our team reviews your claim and replies with confirmation and simple return instructions.
Step 3: We ship your certified refurbished replacement unit for free and provide a prepaid label for the defective one.
Step 4: Claims are typically processed within 2 to 4 business days of approval.
Proof of Purchase
A valid proof of purchase from Techliy—your order confirmation email or invoice—is required for all warranty claims. We recommend keeping a copy of your order details for the duration of the 1-year warranty period.
Dead on Arrival (DOA) Policy
Separate from the standard warranty, our Dead on Arrival policy protects you if a product arrives faulty right out of the box.
Arrived Defective? We'll Make It Right—Free
If your VoIP or IP phone arrives defective, simply email us within 30 days of delivery. We'll arrange a free replacement and cover shipping in both directions—there is no cost to you.
Email [email protected] within 30 days of delivery
We confirm the DOA claim and send a prepaid return label
Your free replacement ships out with tracking
