Shipping
Free standard shipping Canada-wide with no minimum order. Same-day dispatch before 2:00 PM EST.
$0 CAD
Support at a glance
Phone807-697-5535
Email[email protected]
Email responseWithin 24 Hours
Support hoursMon–Fri, 9–5 EST
Return window30 Days
Warranty1 Year
Techliy ships across Canada. Every product we sell is 100% genuine and covered from the day it lands on your desk.
This page pulls together the short version of our shipping, returns and warranty policies so you can find an answer in seconds. Each section links to the full policy if you need the detail.
Returns
30 days to change your mind, with a pre-paid label on every return and a refund processed within 2 business days.
30 Days
Warranty
One year of parts and labour cover from the delivery date, with a free certified refurbished replacement on approved claims.
Your Cost: $0
Shipping & delivery
Free standard shipping on every Canadian order, with most orders leaving the same business day.
- Free standard shipping across Canada, no minimum order
- Order before 2:00 PM EST Mon–Fri and it ships that day
- Standard delivery: 2–5 business days after dispatch
- Express delivery: 1–2 business days, rates shown at checkout
- Overnight: call 807-697-5535 before the cutoff to arrange it
- Carriers: UPS, FedEx, Canada Post, ICS Courier and UniUni
- Tracking is emailed the moment your order ships
- Remote and northern regions may add 1–3 business days
Returns & refunds
You have 30 days from delivery. What you get back depends on why the item is coming back.
We made a mistake
- Wrong item received
- Damaged or defective on arrival
- Missing parts or accessories
- Full refund, all shipping included.
You changed your mind
- No longer needed, or ordered the wrong product
- Original shipping cost is deducted
- Return shipping cost is deducted
- A restocking fee is deducted from the refund
1. Fill in the return request form on the returns page, or call us. You'll get a confirmation email with your return authorization number.
2. Tell us the reason so we process the refund correctly.
3. Print the pre-paid label, pack the item with all original materials, and drop it off.
4. We inspect and refund within 2 business days. The credit reaches your original payment method in 5–7 days.
Warranty & Dead on Arrival
Every VoIP and IP phone carries a 1-year warranty from the delivery date. Approved claims cost you nothing.
What's covered
- Defects in materials and workmanship
- Hardware failures under normal use
- Dead buttons, ports or displays
- Included power adapters and handsets
What's not covered
- Physical, drop or liquid damage
- Misuse, abuse or improper installation
- Unauthorized repairs or modifications
- Cosmetic wear, power surges, lost or stolen items
Email [email protected] with your order number and a description of the fault.
We review the claim and reply with confirmation and return instructions.
We ship a free certified refurbished replacement and send a prepaid label for the faulty unit.
Claims are typically processed within 2–4 business days. Keep your invoice as proof of purchase.
Arrived defective? Report it within 30 days
Our Dead on Arrival policy sits alongside the warranty. Email us within 30 days of delivery and we'll confirm the claim, send a prepaid return label, and ship a free replacement with tracking. There is no cost to you in either direction.
Hours & contact
Phone lines and email are staffed Monday to Friday. Anything sent outside these hours is picked up the next business day.
Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 5:00 PM
Thursday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
SaturdayClosed
SundayClosed
- Sales and general questions: call or email, whichever suits you
- Warranty and DOA claims: email only, so everything is documented
- Bulk orders and volume pricing: ask for the sales team
- On-site installation is available on larger orders
Frequently asked questions
The questions we get most often, across all four policies.
When will my order ship?
Orders placed before 2:00 PM EST Monday to Friday ship the same business day. Anything after the cutoff, or on a weekend or holiday, ships the next business day.
How do I track my order?
A tracking number is emailed to you as soon as your order leaves us. You can also track it by logging into your account on our website.
Can I get it tomorrow?
Yes. Call 807-697-5535 before 2:00 PM EST and we'll arrange overnight delivery through one of our carriers at a competitive rate.
What does a return cost me?
Nothing, if the return is our fault — wrong, damaged or incomplete items are refunded in full including shipping. If you simply changed your mind, the original shipping, the return shipping and a restocking fee are deducted from your refund.
How long does a refund take?
We inspect the item and process the refund within 2 business days of receiving it. Your bank then takes another 5–7 days to post the credit to your original payment method.
Is my warranty replacement new or refurbished?
Certified refurbished. Each replacement is fully inspected, tested and restored to like-new working condition, and held to the same quality standards as our new stock.
Do I pay shipping on a warranty claim?
No. On approved claims we pay shipping both ways — the return of the faulty unit and the delivery of your replacement.
Can I visit your showroom?
We're an online-only retailer, which keeps our overhead low and our prices down. We're happy to send detailed photos, specifications and recommendations instead — just ask.
